Terms and Conditions

Everest Thrill Trek and Expedition Pvt. Ltd. has established these Terms and Conditions to clearly define the rights and responsibilities of both the company and our clients and to minimize the possibility of misunderstandings or disputes. These terms form the basis of the agreement between Everest Thrill and the client and apply to all bookings and services provided by the company. By making a booking with us, you acknowledge that you have been provided with the opportunity to read, understand, and accept these Terms and Conditions. They are intended to provide a clear framework for resolving any issues that may arise during the booking or delivery of our services. The following Terms and Conditions therefore apply to all clients booking or participating in trips and services provided by Everest Thrill.

• Bookings: We recommend making reservations in advance, preferably before arriving in Nepal, to secure your preferred travel dates. “Trips” include treks, hikes, sightseeing tours, adventure activities, climbing, and other travel services offered by the company. Availability is subject to the capacity of each trip, and certain packages may be fully booked during peak periods. Bookings may be made by email or telephone and are confirmed subject to availability and receipt of the required payment or deposit. Detailed information regarding itineraries, duration, costs, inclusions, and other applicable trip conditions is available on the respective trip page or upon request by email.

• Payments: An advance payment is required to confirm your booking. A minimum deposit of 20% of the total trip cost must be paid within 7 days of making the inquiry or reservation. This deposit is non-refundable and is used to arrange permits, reservations, and other necessary services for your trip. The remaining 80% must be paid after your arrival in Nepal and before the trip begins. In exceptional cases where an emergency prevents you from travelling to Nepal, the paid deposit may, at the company’s discretion, be retained as a credit under your name for a future trip of the same nature. Such credit is applicable only in genuine emergency circumstances and may be subject to availability and applicable conditions.

• ​Modes of Payment: We accept major debit and credit cards, including Visa, Mastercard, and American Express, as well as bank transfers to our company account. All payments are properly recorded, and receipts or payment confirmations are maintained for your records. The remaining balance may be paid after you arrive in Nepal, either by cash or online bank transfer. Complete payment and bank account details will be provided to you by email upon confirmation of your booking.​

• Form the Contract: By making a booking or confirming a trip with us, you acknowledge that you have read, understood, and agreed to our Terms and Conditions. You are required to provide accurate and complete personal and passport information and are responsible for all bookings and payments due under the agreement. The agreement will include the relevant details of your selected trip, including the itinerary, services, costs, and other applicable terms and conditions.

• Trip Cancellation: If you need to cancel your trip, you must provide a valid reason and inform us as early as possible. Cancellations made 30 days or more before the trip will receive an 80% refund, with 20% deducted as a cancellation fee. Cancellations made 7-20 days before the trip will receive a 50% refund, with the remaining 50% deducted by the company. Cancellations made without prior notice will not be eligible for a refund. In case of an emergency, our booking deposit policy will apply. If the company must cancel a trip due to unavoidable circumstances such as natural disasters, strikes, lockdowns, or severe weather, a full refund of the amount paid will be provided.

• Medical Condition of the client: Clients participating in trekking, climbing, hiking, paragliding, rafting, or other physically demanding or adventure activities must be in suitable physical and mental condition to safely participate. Where required, clients may be asked to provide a valid medical or fitness certificate confirming their suitability for the selected activity. Clients who are underage, pregnant, have medical conditions, or have any physical or mental limitations that may affect their ability to participate are strongly advised to consult a qualified medical professional before booking and should inform the company in advance. The company may restrict or decline participation where an activity is considered unsuitable or unsafe for the client. Unless specifically agreed in advance, the company is not responsible for providing specialized medical care or assistance beyond the services included in the trip. Clients are responsible for honestly disclosing any relevant medical conditions and following the safety instructions provided by the company and its guides.

• Discounts and offers: The company does not offer standard discounts throughout the year. However, special rates or discounts may be available during the off-season in Nepal, when tourist demand is lower, or for large group bookings, depending on the number of participants. Different rates may also apply during special holidays or peak travel periods. Promotional discounts may be offered on occasions such as the company’s anniversary or other special events. School and college student groups may also be eligible for special rates, subject to the applicable trip and group size. All discounts and special rates are subject to availability and the company’s applicable terms.

• Medical Travel Insurance: Many of our trips involve remote and high-altitude areas where natural and environmental risks may exist. These may include landslides, earthquakes, floods, avalanches, snowstorms, and other unforeseen circumstances beyond the company’s control. Although such events are uncommon, valid travel insurance with appropriate coverage is compulsory for all clients and must cover the activities and destinations included in the trip. Clients are responsible for arranging adequate insurance before departure. Insurance claims, including those related to medical expenses, trip interruption, baggage loss, or other covered losses, must be made directly with the insurance provider and are subject to the insurer’s terms and required documentation. Lost or damaged baggage may be covered where applicable, provided the client has the necessary evidence and documentation required by the insurance provider.

• Trip Amendment: Due to the nature of travel in remote and high-altitude areas, itineraries may need to be amended because of unforeseen circumstances such as floods, landslides, severe weather, road or trail closures, or other conditions beyond our control. In the event of delays or disruptions, we may adjust the itinerary, modify the schedule, or arrange accommodation and activities in nearby locations until it is safe and practical to continue. Any additional expenses arising from such unavoidable changes, including accommodation, meals, transportation, permits, or other services not included in the original itinerary, will be the responsibility of the client. Clients are expected to cooperate with reasonable itinerary adjustments made to ensure their safety and the smooth operation of the trip.

• Necessary Documents: Clients are responsible for carrying all necessary travel documents throughout their trip in Nepal, including a valid passport and visa where applicable. We recommend carrying several photocopies of your passport and a few recent passport-sized photographs, as these may be required for permits, registrations, or other official procedures during the trip.

• Rules and Regulations: Clients must comply with all applicable laws, rules, and regulations of the Government of Nepal throughout their trip. Restricted areas and locations where photography or filming is prohibited must be respected, and clients must not take photographs or videos where permission is not allowed. When photographing or filming individuals, clients should obtain their consent beforehand. Clients are also expected to respect the environment by not littering or disposing of plastic, waste, or other materials improperly and should carry their waste until a designated disposal facility is available.

• Photos and Videos: During the trip, the company or its team may take photographs and videos of clients for documentation, publicity, marketing, and promotional purposes. By booking a trip with us, clients acknowledge and grant the company permission to use such photographs and videos without additional notice or compensation. If a client does not wish to have their image or video used for promotional or publicity purposes, they may notify us in writing, and we will respect their request and make reasonable efforts to exclude their identifiable images from future promotional materials.